Emotional Intelligence and Strong Leadership Communication

09:00 to 13:00 - Wednesday, 22nd Novemberr 2022

4-Hour Workshop: ‘ Emotional Intelligence and Strong Leadership Communication’.

Emotional Intelligence is defined as a ‘set of emotional and social skills that collectively establish the way we perceive ourselves, emotionally express ourselves, create meaningful relationships, manage stress, and make decisions. Generally, it is considered a predictor of success in life. The beginning of this workshop will focus on giving a full understanding of the 5 composites and 15 sub- composites listed below. This is necessary before looking at its application to Leadership communication.


Self-Perception – understanding your emotions

– Self-Regard – confidence

– Self-Actualization – continuous development

– Emotional Self-Awareness – understanding my emotions


Self-Expression – expressing your emotions

– Emotional Expression – saying how you feel

– Assertiveness – standing up for yourself effectively

– Independence – standing on your own two feet


Interpersonal – develop and maintain relationships

– Interpersonal Relationships – developing and maintaining good relationships

– Empathy – recognising and appreciating how others feel

– Social Responsibility – contributing to society


Decision Making – use emotions to make better decisions

– Problem-Solving – finding solutions when emotions are involved

– Reality Testing – objective: seeing things as they really are

– Impulse Control – resist or delay the impulse to act


Stress Management – cope with challenges

– Flexibility – adapting to change effectively

– Stress Tolerance – successfully coping with stressful situations

– Optimism – having a positive outlook


Empathetic Conversation Framework:

Empathy goes beyond concern or sympathy. Empathy is stepping into the shoes of another with the intention to better understand and feel what they are experiencing. It is expressed in our choice to be fully present with someone and listen beyond their words for their feelings and unmet needs.


There are three stages of empathy:

Cognitive empathy is being aware of the emotional state of another person.

• Emotional empathy is engaging with and sharing those emotions.

• Compassionate empathy involves taking action to support other people.


To use empathy effectively, you need to put aside your own viewpoint and see things from the other person’s perspective. Not to be confused with agreeing with that person’s point of view. Then, you can recognise behavior that appears, at first sight, to be over-emotional, stubborn, or unreasonable as simply a reaction based on a person’s prior knowledge and experiences. The framework is an excellent communication tool that also helps manage conflict.

As part of the general communication workshop, we will also look at the importance of pro-active listening skills and the adoption of coaching behaviours in communication.


About The Facilitator: Mary Carroll

Leveraging a successful business career working for large multinationals like, Microsoft, Yahoo, and Symantec in online sales and advertising, digital and product marketing/management, Mary now provides Executive Coaching, and Leadership Development with a focus on EQi skills, training and consultancy services. Mary has experience in the following areas:

• Executive, Business, and Performance Coaching.

• EQi and Leadership Development.

• Transition Management (including 1st-time Managers)

• Digital Transformation (People)

• Confidence and Assertive Coaching

• Conflict Management.

• Unconscious Bias

• Intervention support

• Emotional Regulation & Impulse Control

• Executive Support Coaching

• Deeper Conversations

• Team analysis & structure


Mary works mostly at Board Level or with individuals transitioning into a Senior Role. This work is done mostly 1:1 or with small groups. The programs are designed to improve core Leadership competencies including; Authenticity, Coaching, Insight, and Innovation, and typically include psychometric data around EQi and other Leadership behaviours. These assessments give guidance to the work.


Qualifications & Professional Status

• Postgraduate Diploma in Executive Coaching – UCD Smurfit.

• EQi 2.0 and EQ 360 Certification – Kinch & Lyons

• Master in Psychoanalysis – Trinity College

• Professional First Legal Examinations – Law Society of Ireland

• Postgraduate Diploma in Law

• B.A. in Philosophy

• Member of the Women in Business Network (WIBN)

• Member of EMCC at Senior Practitioner level.

• Member of Institute of Directors




Workshop Tickets

Limited Availability